we've got answers!
We have put together a whole list of questions that we are frequently asked for you to browse through. If your particular question isn't addressed, feel free to drop us a line and we'd be happy to answer it!
WHAT TYPE OF ARTWORK DO YOU OFFER?
We currently offer illustration, watercolor, and hand lettering in addition to graphic design — all custom for each piece. We are always adding new techniques and elements to our design work, so if you have something in mind that's not mentioned here, let us know!
WHAT SETS YOU APART?
I strive to make each project independent from the other and create a brand that is memorable and unique. I look for clients who are serious about their new venture and are ready to invest into a new business identity. I like stepping outside the box and pushing the limits and trying new things.
WHAT ARE YOUR TYPICAL TURN AROUND TIMES?
Project time frames will vary due to client response times (revisions, content, etc.) and require a set schedule prior to starting your project. Rush services are available at an additional cost if necessary.
WHAT IF I DON'T HAVE A LOT OF TIME?
We recommend you purchase invitations at least 6 weeks before you want to mail them to your guests. If you don't have that much time, then send us an email and tell us how much time you have. We can be flexible with deadlines at least 4 weeks in advance with a small rush fee.
WHAT HAPPENS IF I'M NOT SATISFIED?
At the beginning of the design process I do a consultation with you to make sure our styles are on the same page and we will be able to collaborate together to create your brand. When you choose a package you will pay a 50% non-refundable deposit. If you feel we are not creating the design and look that you wanted to achieve you will not be required to pay the remaining balance.
HOW MUCH DO I BUDGET FOR PAPER?
Typically 10% of your wedding budget goes to paper. We can work together to get you what you need while staying within your budget.
WHY AM I SO NERVOUS?
Buying expensive things is a big deal. Take a deep breath. We are always available to answer any questions — you can email us about anything.
WHAT'S YOUR RETURN POLICY?
On custom stationery, calligraphy services, custom stamp and bridal orders we do not take returns. We are available to answer any questions you have before you make your purchases, and once we complete your custom order it's really, really yours forever. Please know that since our invitations are uniquely hand-lettered per order, we cannot offer full refunds once you have received a proof. If you absolutely do not want the invitations you ordered, we can discuss a partial refund. Basically - if you're not feeling 100% sure, contact us before you place an order! We'll be happy to talk you through the process, answer your questions and figure out what you can get for your budget. We are real live people over here, so don't hesitate to reach out! We don't want you to be unhappy!
WHY IS IT SO EXPENSIVE?
Long story short — we use good materials. We order everything we possibly can locally. We prefer suppliers who we know and believe in vs. discount websites. Printing processes like Letterpress, Thermography and Foil also cost a bit more, but we do offer Flat/Digital printing at a lower price point.
HOW DO I KNOW ABOUT ETIQUETTE AND WORDING?
It’s certainly a task choosing wording and formality — not to mention trying to figure out address etiquette. I am more than happy to show you all of your options. We will start your project with a questionnaire that will cover all of the pertinent information about your big day. From there, we put together wording based on your unique situation.
CAN YOU MAKE 100% CUSTOM INVITATIONS FOR ME?
Yes! Contact us to start the process. Please keep in mind that full custom orders require a little more time and a bit more financial investment. We recommend that you contact us and we will let you know if your wedding vision seems like a good fit for this service!
CAN I ORDER SAVE THE DATES?
Of course! We will just need your wording as you would like it to appear and we will make the necessary adjustments. We will design these to match your invitation suite.
WHAT FONT IS THAT?
If you're talking about the gorgeous script you see everywhere, that's calligraphy, and it's actually still made with a paper and pen. Haley sits down and writes it out by hand and then prepares it for print. That's why we love our invitations - if you choose to have any part hand-lettered then it's going to be completely one of a kind!
CAN YOU JUST DESIGN AN INVITATION AND I'LL PRINT IT?
If you would like a custom invitation suite, we prefer to handle printing anything we design, but we can accommodate for digital (.PDF) delivery if necessary.
WHAT KIND OF PAPER DO YOU USE?
Our standard is 100lb - 220lb cotton blend paper in several shades of white. We can also offer a number of other paper options based on your printing method and design.
IS YOUR PAPER THICK? LIKE SUPER THICK?
220lb is really thick. Like a coaster. 110lb is a nice thickness - it's a little more flexible, but standard for invitations.
HOW LONG DOES THE PROCESS TAKE?
Creating an heirloom, made-to-order suite, from design to printing to shipment can take up to nine weeks. Be sure to plan ahead — especially if you would like to tack on envelope addressing. If you’ve cut it close to the timeline, reach out and we may be able to cut down that timeframe.
DO YOU OFFER DIGITAL PROOFING?
Yes, we want to make sure that every piece and every design we create is made exactly to your desire. The proofing process is very important to ensure that there are no errors before we go to print.
HOW FAST WILL I GET MY ORDER/ WHEN SHOULD I ORDER MY INVITATIONS?
Make sure to give yourself a lot of time to enjoy the process and not be rushed. Once the contract and deposit is in place, the custom orders will receive a proof within 10 business days of purchasing the item. Once you review and approve your proof, we'll start printing. We won't start production until you see your proof and confirm that everything is just right! After your proof is approved, production takes 4 weeks, so make sure you've got time for that! USPS Flat Rate will most likely be the slowest option. We cannot guarantee specific delivery dates, but if you would like to leave us special instructions about when you would like to receive your order, we will do our best to accommodate.
WHEN SHOULD I MAIL MY INVITATIONS?
Save the dates should be mailed at least six months prior to your wedding. We recommend that formal invitations should be mailed six to eight weeks from your wedding for a local ceremony and eight to ten weeks out for a destination wedding. Keep in mind that the process of designing, creating and shipping your pieces can also be a month or two long.
WHAT SHIPPING OPTIONS DO YOU OFFER?
We ship a number of ways, depending on cost and where our clients are located. We would be more than happy to ship however you would like. We strongly recommend shipping with UPS Ground for all bridal orders. Please do not choose USPS Flat Rate, as we cannot provide tracking or insurance on those orders.
WHAT ABOUT MY PRINTING OPTIONS?
We currently offer Flat/Digital Printing as well as Foil, Letterpress and Thermography.
WHAT IS THE DIFFERENCE BETWEEN THERMOGRAPHY, LETTERPRESS AND FOIL?
Thermography is a printing method where ink is applied to paper and then a heating process causes the ink to take a raised dimension. It's a little glossy and when you run your finger over the page, you can feel the raised texture. Letterpress is a printing method where a metal (or plastic) plate is inked up and paper is pressed down into the plate to create a printed indentation in the paper surface. This gives letterpress its characteristic "deep" texture. In both thermography and letterpress, the ink used is a transparent substance that soaks into the surface of the paper. This is ideal for printing dark colors into light paper. Light colors are too deeply absorbed into paper, making them too subtle to read. Foil stamping is a method where actual sheets of foil are heated and pressed into the surface of paper with a metal plate. The foil does not soak into the paper, and thus a gold or white foil will keep it's own radiant brilliance. This makes it ideal for metallics and light colors on dark papers. If this is confusing, send us an email! We'll explain it to your further. And if you happen to choose a combination that doesn't necessarily work, we'll let you know! Check out our Printing Options for more in-depth descriptions and videos.
WHAT IF I CHANGE MY MIND?
You are welcome to change your mind before you place your order. Sit and brood until you realize one morning over coffee that you knew it all along. If you need our help during that process, just email us and ask all the questions you need. After you place your order, there's only a little bit of flexibility. If you receive your proof and realize you've made a huge mistake: tell us. It may only incur a small re-proofing fee.
HOW MANY INVITATIONS SHOULD I ORDER?
I tell my brides to always order more than needed. Nothing is worse than realizing the neighbors accidentally got left off and you have to ask us to print more. It’s suggested to order 20% more envelopes, as whomever is addressing (hopefully me) needs room to accommodate for human error and ink splatters.
DO YOU OFFER ADDRESSING SERVICES?
Yes! Since we include hand lettering or custom calligraphy in all our designs, we also offer full addressing services so everything from the envelope to the place cards match perfectly.
DO WE NEED TO BE LOCAL TO WORK TOGETHER?
Not at all! I’ve worked with clients from all over, and since most of my design projects are done remotely via email, location is not a problem. If you happen to be located in New England and your project would best be discussed in person, I am happy to arrange a meeting once you’ve booked with me.
GREAT! HOW DO I GET STARTED?
Creating custom invitations and small business brands are processes we love! We will discuss my current schedule before we begin to give you an expectation of when we will begin, and we will create a timeline for your project. Just fill out the contact form and an idea of your budget and we’ll go from there.
WHAT ARE YOUR PAYMENT POLICIES + METHODS ACCEPTED?
Payment for services is submitted through HoneyBook. In HoneyBook, my clients have the freedom to pay using the credit card of their choice: Visa, Mastercard, American Express, Discover or debit cards. They also have the option to link a checking account from one of the following banks to submit payments using the bank transfer option: Chase, Bank of America, Wells Fargo, CitiBank, US Bank, USAA, Fidelity, PNC, CapitalOne, TDBank, Suntrust, Navy Federal or Charles Schwab. We also accept personal checks, mailed to the studio. Work will start once the check clears.