SHOP POLICIES

SHIPPING POLICIES
Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Print orders generally ship within 3-5 business day of purchase. Custom orders generally ship within 3 weeks of purchase. If you need your order shipped sooner, please let us know when purchasing your order. Generally we will try to accommodate rush orders at a small additional charge.

IF YOUR EVENT IS WITHIN TWO WEEKS OF DATE OF PURCHASE, WE STRONGLY ENCOURAGE THAT YOU PAY FOR EXPEDITED SHIPPING. Even if we ship same day, we cannot guarantee that the carrier will deliver the product in time.

Most orders within the US take 3-5 days for delivery after you receive your tracking information. Please know that we CANNOT guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS. If we mistakenly send you the wrong item, we apologize! Every order is packed by people. Please let us know within 48 hours of receipt & we will send you a return label. Once tracking begins on the returned item, we can ship the correct item.

We do not have a storefront and cannot offer pickups in person at any of our locations at this time.

Items may ship separately.

REFUND POLICY
Due to the handwritten quality of all our work, we do not offer refunds on any custom, handwritten orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. All of our wood products are created in house and different batches of wood can possibly absorb the stain with slight variations by batch. Natural knots and grains in the wood can not be controlled. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing. Calligraphy is an art and no two handwritten pieces can be identical. All sales are final. If an item arrives incorrect or damaged, please contact us within 48 hours of receipt so that we can correct the situation.

SCHEDULING CALLIGRAPHY SERVICES
Please submit your calligraphy order as soon as possible in order to ensure availability in the schedule. If you are booking in advance see our deposit requirements. Please remember that the schedule books up months in advance, and if we do not have your form, you are not in the schedule until we have it.

PAYMENT FOR CALLIGRAPHY SERVICES
A 50% deposit is due prior to the start of writing due to the handwritten nature of our work. Payment for services is submitted through HoneyBook. In HoneyBook, my clients have the freedom to pay using the credit card of their choice: Visa, Mastercard, American Express, Discover or debit cards. They also have the option to link a checking account from one of the following banks to submit payments using the bank transfer option: Chase, Bank of America, Wells Fargo, Citi Bank, US Bank, USAA, Fidelity, PNC, CapitalOne, TDBank, Suntrust, Navy Federal or Charles Schwab.

ENVELOPE CALLIGRAPHY LISTS
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and should be numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed is below:

Formal Addresses:
Mr. and Mrs. Timothy Franco   |   Mr. and Mrs. Franco
2495 Ray Hill Road, Apartment A
Wilmington, Vermont 05363

Informal Addresses:
Timothy and Samantha Franco   |   Tim and Samantha
2495 Ray Hill Road, Apartment A
Wilmington, Vermont 05363

Improper Addressing:
Mr. and Mrs. Timothy and Samantha Franco   |   Timothy and Samantha Franco
2495 Ray Hill Road, Apartment A
Wilmington, Vermont 05363

*Lists received in the manner listed above as improper will be converted to the informal addressing style in order to acknowledge both the husband and wife’s first names. If you prefer to have Mr. and Mrs. As well as both first names of the married couple please specify that, and keep in mind there is an additional fee for extra words. You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette. 

ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with hand-written work. Please be sure to include 15% additional envelopes with your order, or more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes.

ABBREVIATIONS
Please ensure there are no spelling errors or abbreviations in the list. Studio Lane is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we abbreviate is Number for townhouses, apartments, and condos unless you have indicated that you would like that on its own line, spelled out.

TEXTURED MATERIALS
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turnaround time.

INK COLORS
Standard ink colors are: white, black, brown, red, orange, yellow, green, blue, purple, gold, silver, and copper. A $50 mixing fee will apply for custom ink colors.

ADDITIONAL LINES
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion.

SHIPPING
When completed, the envelopes will be shipped to the address provided at the time of order. All wedding calligraphy shipments are sent via UPS Ground for the most reliable service. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. Studio is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.

DUE DATES
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this exact date. We will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.

RUSH ORDERS
Our standard turnaround time is 3-4 weeks. A rush order is any order requiring completion in less time than this 3-4 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is typically 50% up charge for the rush service. We do not offer refunds on rush charges.

EXTRA ENVELOPES & CORRECTIONS
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Studio Lane within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned at your request.

NATURAL VARIATION
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins throughout the order. Ink colors may vary and may not match the printed script exactly. Studio Lane will attempt to correct all problems without needing to use additional envelopes. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.

COPYRIGHT
Studio Lane retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Studio Lane, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Studio Lane or in any manner that may deprive Studio Lane of the benefit of our work.

SOCIAL MEDIA
Studio Lane may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details (e.g. an actual save-the-date or invitation) will not be shared until after the event date.

DISCUSSING YOUR ORDER
We are most readily available via email, and ask that you initiate any new questions with Haley at hello@studiolanecalligraphy.com. For confidentiality and clarity, we will discuss your order with you and one (1) other person of your choice (fiancé, mother, planner, etc).